Frequently Asked Questions (FAQ)
Last updated: February 1, 2026
Orders
Q: How do I place an order?
A: Add items to your cart, proceed to checkout, and complete payment. You’ll receive an order confirmation by email.
Q: Can I change or cancel my order?
A: Contact us ASAP. If your order hasn’t shipped yet, we may be able to update or cancel it. Once shipped, changes aren’t guaranteed.
Shipping
Q: When will my order ship?
A: Most orders process within 1–3 business days (excluding weekends/holidays).
Q: How do I track my order?
A: If tracking is available, you’ll receive a tracking link/number by email after your order ships.
Q: My tracking hasn’t updated—what should I do?
A: Tracking can take 24–48 hours to update. If there’s still no movement after several days, contact us.
Returns & Refunds
Q: What is your return window?
A: You can request a return within 30 days of delivery, subject to eligibility rules.
Q: How do I start a return?
A: Email support@astrohuge.store with your order number and the items you want to return.
Q: When will I receive my refund?
A: After inspection and approval, refunds are issued to the original payment method. Banks typically take 5–10 business days to post the refund.
Payments
Q: What payment methods do you accept?
A: We accept the payment methods shown at checkout (major cards and other options depending on region).
Q: Why was my payment declined?
A: Common reasons include incorrect billing info, insufficient funds, bank restrictions, or fraud prevention checks. Try again or use another method.
Support
Q: How can I contact you?
A: Email: support@astrohuge.store
Phone: +1 505-545-6000
Hours: Mon–Fri, 9:00 AM – 5:00 PM