Last updated: February 1, 2026

This Shipping Policy explains how shipping works for orders placed on https://astrohuge.store (“Site”).

1) Company Information

ASTRO HUGE LLC (EIN: 99-3662341)
402 CARR LN STE A, ESPANOLA, NM 87532, United States
Email: support@astrohuge.store
Phone: +1 505-545-6000
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

2) Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • During high-volume periods, processing may take longer.

You’ll receive an email confirmation after purchase and a shipping confirmation once your order has been dispatched.

3) Shipping Rates & Delivery Estimates

Shipping costs and delivery estimates are displayed at checkout and may vary based on:

  • Destination
  • Shipping method
  • Order weight/size
  • Carrier availability

Delivery times are estimates and begin after processing.

4) Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order ships. Tracking updates may take 24–48 hours to appear.

5) Address Accuracy

Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address:

  • You may be responsible for reshipping fees, and/or
  • We may refund the order minus any shipping/handling costs (where applicable).

6) Delays, Lost Packages & Carrier Issues

Delivery delays can occur due to weather, customs, peak seasons, or carrier disruptions. If your package appears lost or hasn’t moved for an extended period, contact us and we’ll help you investigate with the carrier.

7) Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the packaging and the item(s)

We’ll work with you on a replacement or refund where appropriate.

8) International Shipping (If Available)

If international shipping is offered at checkout:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
  • Delivery timelines may be longer due to customs processing.